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Frequently Asked Questions: Telephone


Telephone access is a privilege, not a right. The U.S. Supreme Court has ruled that the U.S. Mail is the only communication device recognized by the Courts.

There are collect telephones installed within each cell block area. Telephone instructions are posted in each cell area. They may be used anytime between 8:00 a.m. and 10:00 p.m. Free calling is provided to the Public Defender’s office and the Probation office through the collect telephones.

No incoming calls or messages will be accepted for inmates. If an emergency call is received for an inmate, the caller will be asked to give a name and state the nature of the emergency. An inmate may then return the emergency call by using the phones that are located within each cell block area.

The telephone equipment is installed and serviced by a telephone contractor. If the equipment is damaged or destroyed, it will be repaired in accordance with the telephone contractor’s schedule, which can be up to thirty days or more.

Local calls are currently $2.25 plus any applicable long distance charges. Each number called is allowed charges of $35.00 per day, $100.00 in seven-day period or $200.00 in a 30 day period. Once an inmate has reached their calling limit, the phone number will be blocked. When your phone bill is paid, you must call 1-800-844-6591 to have the inmate phone company verify and reset the number. They may require an additional deposit before allowing the number again. Special deposits can be set up with the company by contacting the 800 number, so your calling privilege is not interrupted because of an unpaid bill. The Hall County Department of Corrections is not responsible for any “call blocks” to a number an inmate has tried to dial, and is the sole responsibility of the inmate phone service provider. Inmate calling cards may be purchased on Commissary.

Cell phone usage by inmates is prohibited. All cell phones will be turned off and placed in the inmate’s property. All collect telephone calls will be recorded.